LinguaSphere receives numerous customer queries daily, ranging from service inquiries to technical issues. With Deskhero's AI capabilities, they can efficiently manage and respond to these tickets. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, significantly reducing the time spent on each ticket.
The custom fields feature allows LinguaSphere to categorize tickets based on their nature, making it easier for the support team to prioritize and handle them. The Kanban board provides a visual representation of the ticket workflow, enabling the team to track progress and identify bottlenecks.
Deskhero's knowledge base is a valuable resource for both customers and support staff. The AI can generate articles from various file types, creating a comprehensive repository of information. This feature not only enhances self-service options for customers but also serves as a training tool for new support staff.
Additionally, the website scraping feature enables LinguaSphere to stay updated with industry trends and competitor activities. This information can be used to improve their services and stay ahead in the market.
Finally, the REST API allows LinguaSphere to integrate Deskhero with their existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does the AI suggest replies to tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can the knowledge base articles be generated from any file type?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and more.
What information can be obtained through website scraping?
Website scraping can provide a wide range of information, including industry trends, competitor activities, customer reviews, and more.
* This article provides an example of how a fictive company in the Translation, Interpreting, and Language Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
