Polyglot Partners deals with a diverse clientele, each with unique needs and expectations. Deskhero's AI capabilities enable them to provide personalized customer support, improving customer satisfaction and loyalty. The AI suggests replies to tickets based on previous interactions, ensuring consistency and relevance in communication.
The custom email domains feature allows Polyglot Partners to maintain a professional image in their customer communications. It also helps in organizing and managing emails, making the support process more efficient.
Deskhero's user groups feature enables Polyglot Partners to segment their support team based on expertise or client type. This ensures that tickets are handled by the most suitable team member, improving response times and resolution rates.
The knowledge base is a crucial resource for Polyglot Partners. The AI generates articles from various sources, providing a wealth of information for both customers and staff. This not only enhances self-service options but also aids in staff training and development.
Lastly, the REST API allows Polyglot Partners to integrate Deskhero with their CRM and other systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does the AI personalize customer support?
The AI uses OpenAI Embeddings from previous tickets and interactions to suggest relevant replies, ensuring consistency and personalization in communication.
What is the benefit of custom email domains?
Custom email domains help maintain a professional image in customer communications. They also aid in organizing and managing emails, making the support process more efficient.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems such as CRM, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Translation, Interpreting, and Language Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
