TransGlobal Solutions receives a high volume of customer queries and requests daily. Deskhero's AI capabilities enable them to manage these efficiently, with the AI suggesting relevant replies based on previous tickets and knowledge base articles. This significantly reduces the time spent on each ticket, allowing the support team to handle more queries in less time.
The structured data lists feature allows TransGlobal Solutions to organize and categorize tickets, making it easier for the support team to manage them. The Kanban board provides a visual representation of the ticket workflow, enabling the team to track progress and identify areas for improvement.
With Deskhero's knowledge base, TransGlobal Solutions can provide their customers with a wealth of information at their fingertips. The AI generates articles from various file types, creating a comprehensive repository of information that enhances self-service options and reduces the load on the support team.
Moreover, the website scraping feature enables TransGlobal Solutions to stay updated with industry trends and competitor activities. This information can be used to improve their services and maintain a competitive edge.
Finally, the REST API allows TransGlobal Solutions to integrate Deskhero with their existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does the AI improve response times?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies. This significantly reduces the time spent on each ticket, allowing the support team to handle more queries in less time.
What benefits does the knowledge base provide?
The knowledge base provides a wealth of information for customers, enhancing self-service options. It also serves as a training tool for the support staff, reducing their learning curve.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Translation, Interpreting, and Language Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
