ClearView Analytics has a complex product suite that often leads to a high volume of customer queries. They use Deskhero's ticket management feature to handle these queries efficiently. The advanced AI capabilities of Deskhero enable ClearView to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
With the help of AI, Deskhero suggests replies based on the content found in these resources. This significantly reduces the time taken by the support team to draft responses, thereby improving their efficiency.
ClearView also uses the knowledge base feature of Deskhero to create a self-service portal for customers. The AI-powered search bar enhances the search results by finding the most relevant content from the knowledge base, previous tickets, and uploaded files.
The REST API of Deskhero allows ClearView to integrate the platform with their existing systems. This seamless integration further enhances the efficiency of their customer support process.
Overall, the advanced AI capabilities of Deskhero have enabled ClearView Analytics to improve their customer support efficiency and reduce response times.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The AI-powered search bar enhances search results by finding the most relevant content from the knowledge base, previous tickets, and uploaded files.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Transparency Makers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
