OpenInsights maintains an extensive knowledge base to assist their clients in understanding their services. However, they faced challenges in ensuring that clients could easily find the information they needed. They turned to Deskhero to solve this problem.
Deskhero's advanced AI capabilities allow OpenInsights to leverage OpenAI Embeddings from their knowledge base articles and other uploaded files like policies, manuals, and presentations. The AI then uses this information to enhance the search results on their client portal.
Furthermore, Deskhero's AI capabilities also help in generating suggested replies for client queries. This not only improves the efficiency of their support team but also ensures that clients get accurate and relevant responses.
OpenInsights also uses Deskhero's REST API to integrate the platform with their existing client portal. This seamless integration has further enhanced the client experience.
By leveraging Deskhero's advanced AI capabilities, OpenInsights has significantly improved the utilization of their knowledge base and enhanced their client support.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and other resources to find the most relevant content. This content is then used to enhance the search results.
How does Deskhero generate suggested replies?
Deskhero generates suggested replies by using AI to find relevant content from the knowledge base and other resources. This content is then sent through OpenAI's ChatGPT to generate the replies.
Can Deskhero be integrated with a client portal?
Yes, Deskhero provides a REST API that allows it to be integrated with a client portal or any other existing system.
* This article provides an example of how a fictive company in the Transparency Makers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
