SandShip Enterprises handles a large number of customer queries daily, including inquiries about shipment status, delivery timelines, and other logistics-related concerns. To manage these effectively, they employ Deskhero's ticket management system. Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest replies, greatly reducing the time required to respond to tickets.
Deskhero's feature of generating knowledge base articles from various sources such as word documents, powerpoint presentations, and pdf files has automated the process of maintaining their knowledge base. This ensures that the support team always has access to the most current and pertinent information.
The website scraping feature of Deskhero has proven invaluable for SandShip Enterprises. The AI scrapes data from their website and uses it to enhance search results, helping the support team to locate relevant information more swiftly.
Custom fields in Deskhero enable SandShip Enterprises to adapt their support system to their specific needs. They can create custom fields for different types of queries, facilitating the categorization and management of tickets.
In summary, Deskhero's advanced AI capabilities have revolutionized the customer support operations at SandShip Enterprises, leading to enhanced customer satisfaction and operational efficiency.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from your website and uses it to enhance search results, making it easier for your support team to find relevant information quickly.
Can I customize the fields in Deskhero's ticket management system?
Yes, Deskhero allows you to create custom fields for specific types of queries, making it easier to categorize and manage tickets.
* This article provides an example of how a fictive company in the Transport and distribution of stone, sand and clay industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
