StoneFlow Logistics receives numerous customer queries daily regarding shipment status, delivery times, and other logistics-related issues. To manage these queries effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to tickets.
With Deskhero, StoneFlow Logistics has been able to automate the process of generating knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. This has not only saved time but also ensured that all relevant information is readily available for the support team.
Deskhero's website scraping feature has been particularly useful for StoneFlow Logistics. The AI scrapes data from their website and uses it to enhance search results, making it easier for the support team to find relevant information quickly.
The custom fields feature of Deskhero allows StoneFlow Logistics to tailor their support system to their specific needs. They can create custom fields for specific types of queries, making it easier to categorize and manage tickets.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support operations at StoneFlow Logistics, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from your website and uses it to enhance search results, making it easier for your support team to find relevant information quickly.
Can I customize the fields in Deskhero's ticket management system?
Yes, Deskhero allows you to create custom fields for specific types of queries, making it easier to categorize and manage tickets.
* This article provides an example of how a fictive company in the Transport and distribution of stone, sand and clay industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
