LogiTrack leverages Deskhero's AI capabilities to automatically generate suggested replies to customer queries. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, the AI system can quickly find relevant content and generate accurate responses. This significantly reduces the time taken to respond to customer queries, improving customer satisfaction and freeing up customer service agents to handle more complex issues.
Deskhero's comprehensive search bar, enhanced by AI, allows LogiTrack's customer service agents to quickly find relevant information from a vast database of knowledge base articles, tickets, and uploaded files. This feature is particularly useful in handling complex or unusual customer queries that require detailed information.
The AI-powered ticket management system allows LogiTrack to efficiently categorize, prioritize, and assign tickets. The AI system learns from past ticket data to predict the urgency of new tickets and suggest the most suitable agent to handle them. This results in faster resolution times and improved customer satisfaction.
LogiTrack also uses Deskhero's AI capabilities to automatically update their knowledge base. The AI system can generate new knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, ensuring that the knowledge base is always up-to-date and comprehensive.
Finally, LogiTrack uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows LogiTrack to leverage the benefits of Deskhero's AI capabilities without disrupting their existing workflows.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to quickly find relevant information from a vast database of knowledge base articles, tickets, and uploaded files. This allows customer service agents to quickly find the information they need to handle customer queries.
How does Deskhero's AI system manage tickets?
Deskhero's AI system uses past ticket data to predict the urgency of new tickets and suggest the most suitable agent to handle them. This allows for efficient categorization, prioritization, and assignment of tickets.
* This article provides an example of how a fictive company in the Transportation and Logistics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
