RailTech Innovations has a diverse clientele with specific needs and queries. Managing these diverse user groups was a challenge until they implemented Deskhero. The platform's AI capabilities help in managing user groups effectively, ensuring that each group receives personalized and relevant support.
The company also leverages Deskhero's AI capabilities to customize fields based on the nature of the query. This ensures that the support team gets all the necessary information to resolve the query efficiently. The AI also learns from past interactions and continuously improves the field customization process.
Deskhero's comprehensive search bar, powered by AI, has made information retrieval a breeze at RailTech Innovations. The AI quickly scans through the vast database of tickets, knowledge base articles, and other resources to provide relevant results, making the search process quicker and more efficient.
RailTech Innovations also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of AI in their existing workflows, enhancing efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have significantly improved the helpdesk services at RailTech Innovations, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI help in managing user groups?
Deskhero's AI capabilities help in managing user groups effectively by ensuring that each group receives personalized and relevant support. It categorizes users into groups based on their queries and interactions.
How does Deskhero customize fields using AI?
Deskhero uses AI to customize fields based on the nature of the query. This ensures that the support team gets all the necessary information to resolve the query efficiently. The AI learns from past interactions and continuously improves the field customization process.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-powered search bar scans through the database of tickets, knowledge base articles, and other resources to provide relevant results. This makes information retrieval quick and easy.
* This article provides an example of how a fictive company in the Transportation Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
