AeroDynamics Inc. receives a large volume of customer queries daily regarding their aerospace engineering solutions. Managing these queries efficiently was a challenge until they implemented Deskhero. The platform's ticket management feature, powered by AI, helps in categorizing, prioritizing, and assigning tickets to the right teams, thereby reducing response time and improving customer satisfaction.
The company also leverages Deskhero's AI capabilities to generate suggested replies. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero provides relevant content suggestions. This not only speeds up the response process but also ensures consistency and accuracy in the responses.
Deskhero's comprehensive search bar, enhanced by AI, has revolutionized the way AeroDynamics Inc. handles customer queries. The AI-powered search bar quickly scans through the vast database of tickets, knowledge base articles, and other resources to provide relevant results, making information retrieval quick and easy.
AeroDynamics Inc. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of AI in their existing workflows, enhancing efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have transformed the customer support services at AeroDynamics Inc., leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI-powered ticket management system categorizes, prioritizes, and assigns tickets to the right teams based on the content of the query. This reduces response time and improves customer satisfaction.
How does Deskhero generate suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content suggestions. These suggestions are then used to create suggested replies.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-powered search bar scans through the database of tickets, knowledge base articles, and other resources to provide relevant results. This makes information retrieval quick and easy.
* This article provides an example of how a fictive company in the Transportation Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
