CargoLogic Consultancy uses Deskhero's AI capabilities to manage a large volume of customer queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to handle urgent issues promptly and efficiently.
CargoLogic Consultancy uses Deskhero's comprehensive search bar to find solutions to complex queries. The search results are enhanced by the AI, providing more relevant and accurate results.
Deskhero's REST API has been used by CargoLogic Consultancy to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed effectively.
By leveraging Deskhero's advanced AI capabilities, CargoLogic Consultancy has been able to improve its customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. It provides more relevant and accurate results, helping support teams find solutions to complex queries quickly.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings to generate suggested replies for tickets. This not only reduces the response time but also ensures that the responses are accurate and relevant.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This ensures that all customer interactions are tracked and managed effectively.
* This article provides an example of how a fictive company in the Transportation Logistics Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
