TransitPro Consulting uses Deskhero's AI capabilities to manage its helpdesk services. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
The company also uses Deskhero's kanban board to track the progress of each ticket. The AI enhances this feature by prioritizing tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
TransitPro Consulting uses Deskhero's comprehensive search bar to find solutions to complex queries. The search results are enhanced by the AI, providing more relevant and accurate results.
Deskhero's REST API has been used by TransitPro Consulting to integrate the platform with their existing systems. This ensures that all customer interactions are tracked and managed effectively.
By using Deskhero's advanced AI capabilities, TransitPro Consulting has been able to improve its helpdesk efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI improve helpdesk efficiency?
Deskhero's AI improves helpdesk efficiency by using OpenAI embeddings to generate suggested replies for tickets. This reduces the response time and ensures that the responses are accurate and relevant. It also enhances the search results, providing more relevant and accurate results.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This ensures that all customer interactions are tracked and managed effectively.
* This article provides an example of how a fictive company in the Transportation Logistics Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
