NaturalGas Transporters deals with a high volume of customer queries every day. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content for each ticket.
This content is then processed by OpenAI's ChatGPT to generate suggested replies. This not only accelerates the response time but also ensures that the responses are accurate and consistent, leading to improved customer satisfaction.
Deskhero's AI-powered search bar allows NaturalGas Transporters' support team to swiftly find relevant information from the extensive knowledge base, thereby reducing the time spent on each ticket.
The AI also assists in maintaining the knowledge base by generating articles from word, powerpoint, pdf files. This feature significantly cuts down the manual effort required to maintain and update the knowledge base.
By using Deskhero, NaturalGas Transporters has managed to reduce their average response time by 40%, greatly enhancing their customer support efficiency.
How does Deskhero's AI assist in handling tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content for the current ticket. This content is then used to generate suggested replies, speeding up the response time.
How does the AI-powered search bar function?
The AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from the extensive knowledge base, reducing the time spent on each ticket.
How does the AI assist in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This significantly reduces the manual effort required to maintain and update the knowledge base.
* This article provides an example of how a fictive company in the Transportation of Natural Gas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
