GasFlow Inc. receives numerous customer inquiries daily, ranging from service disruptions to billing queries. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent, improving overall customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, allows GasFlow's support team to quickly find relevant information from the vast knowledge base, reducing the time spent on each ticket.
The AI also helps in managing the knowledge base by generating articles from word, powerpoint, pdf files. This feature significantly reduces the manual effort required to maintain and update the knowledge base.
With Deskhero, GasFlow Inc. has been able to reduce their average response time by 30%, significantly improving their customer support efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content for the current ticket. This content is then used to generate suggested replies, speeding up the response time.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from the vast knowledge base, reducing the time spent on each ticket.
How does the AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This significantly reduces the manual effort required to maintain and update the knowledge base.
* This article provides an example of how a fictive company in the Transportation of Natural Gas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
