PigletExpress was facing challenges in managing a high volume of customer queries regarding the transportation status and safety measures for piglets. The traditional ticketing system was proving inadequate in handling the influx of requests.
Deskhero's advanced AI capabilities were introduced to tackle this issue. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
This has significantly improved the efficiency of the customer support team at PigletExpress. The AI-generated responses are not only quick but also accurate, reducing the time spent on each ticket and improving customer satisfaction.
Additionally, Deskhero's comprehensive search bar enhanced by AI capabilities has made it easier for the support team to find relevant information quickly. This has further improved the response times and the overall productivity of the team.
Through Deskhero, PigletExpress has managed to transform their customer support, making it more efficient and customer-friendly.
How has Deskhero improved the response times at PigletExpress?
Deskhero's AI capabilities generate quick and accurate responses to customer queries, reducing the time spent on each ticket. Also, the AI-enhanced search bar allows the support team to find relevant information faster, further improving response times.
How does Deskhero's AI find relevant content for generating responses?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies.
Has Deskhero improved customer satisfaction at PigletExpress?
Yes, by improving response times and providing accurate information, Deskhero has significantly improved customer satisfaction at PigletExpress.
* This article provides an example of how a fictive company in the Transportation of Piglets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
