SwineTransport was struggling with managing their helpdesk services due to an increasing number of customer queries and complaints. The manual process was time-consuming and prone to errors.
With Deskhero, they introduced AI into their helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries.
This has significantly reduced the time taken to respond to each query, improving the efficiency of the helpdesk team. The AI-generated responses are also more accurate, reducing the chances of miscommunication and enhancing customer satisfaction.
Deskhero's AI also enhances the search results, making it easier for the helpdesk team to find relevant information quickly. This has further improved the productivity of the team.
By leveraging Deskhero's AI capabilities, SwineTransport has managed to transform their helpdesk services, making them more efficient and customer-friendly.
How has Deskhero helped SwineTransport manage their helpdesk services?
Deskhero's AI capabilities generate quick and accurate responses to customer queries, reducing the time taken to handle each query. The AI-enhanced search bar also makes it easier for the helpdesk team to find relevant information quickly, improving their productivity.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies.
Has Deskhero improved customer satisfaction at SwineTransport?
Yes, by improving response times and providing accurate information, Deskhero has significantly improved customer satisfaction at SwineTransport.
* This article provides an example of how a fictive company in the Transportation of Piglets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
