Trapper's Delight deals with a high volume of customer queries daily, covering product details, usage instructions, and troubleshooting. To handle these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only accelerates the response time but also guarantees that the information provided is accurate and consistent. It also lightens the load on the customer support team, allowing them to focus on more complex issues that require human intervention.
Trapper's Delight also uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly. The kanban board feature provides a visual representation of the ticket workflow, making it easier for the team to monitor progress and identify bottlenecks.
The knowledge base feature of Deskhero is used by Trapper's Delight to create a comprehensive repository of information about their products. This includes articles generated from Word, PowerPoint, PDF files, and scraped website data. This information is readily accessible to the customer support team and is also used by the AI to generate responses.
In conclusion, Deskhero's AI capabilities have significantly improved the efficiency of Trapper's Delight's customer support services, resulting in improved customer satisfaction.
How does Deskhero's AI generate responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Trapper's Delight use Deskhero's knowledge base feature?
Trapper's Delight uses the knowledge base feature to create a comprehensive repository of information about their products. This includes articles generated from Word, PowerPoint, PDF files, and scraped website data. This information is readily accessible to the customer support team and is also used by the AI to generate responses.
How has Deskhero improved Trapper's Delight's customer support services?
Deskhero's AI capabilities have significantly improved the efficiency of Trapper's Delight's customer support services by accelerating response times and ensuring accuracy and consistency in the information provided. This has resulted in improved customer satisfaction.
* This article provides an example of how a fictive company in the Trapping Equipment and Supplies Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
