TrapMaster Inc. has a large customer base that frequently requires assistance with product inquiries, usage instructions, and troubleshooting. They use Deskhero's advanced AI capabilities to manage these requests efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the information provided is accurate and consistent. It also reduces the workload on the customer support team, allowing them to focus on more complex issues that require human intervention.
TrapMaster Inc. also uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This helps in ensuring that urgent issues are addressed promptly. The kanban board feature provides a visual representation of the ticket workflow, making it easier for the team to track progress and identify bottlenecks.
The knowledge base feature of Deskhero is used by TrapMaster Inc. to create a comprehensive repository of information about their products. This includes articles generated from Word, PowerPoint, PDF files, and scraped website data. This information is readily accessible to the customer support team and is also used by the AI to generate responses.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of TrapMaster Inc.'s customer support services, resulting in increased customer satisfaction.
How does Deskhero's AI generate responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does TrapMaster Inc. use Deskhero's knowledge base feature?
TrapMaster Inc. uses the knowledge base feature to create a comprehensive repository of information about their products. This includes articles generated from Word, PowerPoint, PDF files, and scraped website data. This information is readily accessible to the customer support team and is also used by the AI to generate responses.
How has Deskhero improved TrapMaster Inc.'s customer support services?
Deskhero's AI capabilities have significantly improved the efficiency of TrapMaster Inc.'s customer support services by speeding up response times and ensuring accuracy and consistency in the information provided. This has resulted in increased customer satisfaction.
* This article provides an example of how a fictive company in the Trapping Equipment and Supplies Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
