Hunter's Haven receives numerous customer queries daily, ranging from product specifications to usage instructions. To manage these effectively, they employ Deskhero's advanced AI capabilities. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find pertinent content.
This content is then processed through OpenAI's ChatGPT to generate suggested replies. This not only expedites the response time but also ensures the information provided is precise and consistent. It also alleviates the burden on the helpdesk team, allowing them to concentrate on more complex issues.
Hunter's Haven also takes advantage of Deskhero's custom fields and user groups features to classify and prioritize tickets. This ensures that urgent issues are addressed promptly. The kanban board feature offers a visual representation of the ticket workflow, aiding the team in tracking progress and identifying any potential bottlenecks.
The knowledge base feature of Deskhero is utilized by Hunter's Haven to compile a comprehensive database of information about their products. This includes articles generated from Word, PowerPoint, PDF files, and scraped website data. This information is easily accessible to the helpdesk team and is also used by the AI to generate responses.
In summary, Deskhero's AI capabilities have greatly enhanced the efficiency of Hunter's Haven's helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI assist in generating responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Hunter's Haven utilize Deskhero's knowledge base feature?
Hunter's Haven uses the knowledge base feature to compile a comprehensive database of information about their products. This includes articles generated from Word, PowerPoint, PDF files, and scraped website data. This information is easily accessible to the helpdesk team and is also used by the AI to generate responses.
How has Deskhero improved Hunter's Haven's helpdesk services?
Deskhero's AI capabilities have greatly enhanced the efficiency of Hunter's Haven's helpdesk services by expediting response times and ensuring precision and consistency in the information provided. This has led to higher customer satisfaction.
* This article provides an example of how a fictive company in the Trapping Equipment and Supplies Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
