PetroClean Solutions receives a high volume of customer queries regarding their petroleum waste disposal services. Using Deskhero's advanced AI capabilities, they can efficiently manage these tickets, reducing response times and improving customer satisfaction.
The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the workload on the customer support team.
Furthermore, the AI's comprehensive search bar feature allows PetroClean's support team to quickly locate relevant information from the vast amount of data available. This not only speeds up the resolution process but also ensures that the provided solutions are accurate and effective.
Deskhero's REST API also allows PetroClean to integrate the platform with their existing systems, ensuring seamless data exchange and further enhancing the efficiency of their customer support operations.
With Deskhero's AI capabilities, PetroClean Solutions has been able to improve their customer support efficiency, resulting in higher customer satisfaction and retention rates.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI embeddings from various data sources to generate suggested replies to customer queries, reducing the workload on the support team. It also enhances the search results, allowing the team to quickly locate relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring efficient data exchange.
How does Deskhero contribute to improved customer satisfaction?
By reducing response times and providing accurate solutions, Deskhero helps improve customer satisfaction and retention rates.
* This article provides an example of how a fictive company in the Treatment and Disposal of Petroleum Waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
