OilWaste Management Inc. deals with a wide range of queries from clients about their waste disposal services. With Deskhero's AI capabilities, they can effectively manage these queries, improving their service quality and efficiency.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then processed by OpenAI's ChatGPT to provide suggested replies, significantly reducing the time taken to respond to customer queries.
Additionally, the AI's comprehensive search bar feature enables OilWaste's helpdesk team to swiftly find relevant information from the vast pool of data, ensuring quick and accurate resolution of queries.
Deskhero's REST API allows OilWaste to integrate the platform with their existing infrastructure, facilitating seamless data exchange and further improving the efficiency of their helpdesk operations.
With Deskhero's AI capabilities, OilWaste Management Inc. has significantly improved their helpdesk service efficiency, leading to increased client satisfaction and loyalty.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI embeddings from various data sources to generate suggested replies to customer queries, reducing the response time. It also enhances the search results, enabling the helpdesk team to quickly find relevant information.
Can Deskhero be integrated with existing infrastructure?
Yes, Deskhero's REST API allows for easy integration with existing infrastructure, ensuring efficient data exchange.
How does Deskhero contribute to client satisfaction?
By reducing response times and providing accurate solutions, Deskhero helps improve client satisfaction and loyalty.
* This article provides an example of how a fictive company in the Treatment and Disposal of Petroleum Waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
