GreenTech has a vast knowledge base comprising of articles generated from Word, PowerPoint, PDF files, and scraped website data. Managing this knowledge base was a challenge due to its size and complexity. However, with Deskhero's advanced AI capabilities, GreenTech has been able to overcome this challenge.
The AI leverages OpenAI Embeddings from the knowledge base articles and other sources to find relevant content. This content is then used to enhance the search results, making it easier for customers to find the information they need.
Furthermore, the AI uses this relevant content to generate suggested replies to customer queries. This has not only improved the response time but also the accuracy of the responses, leading to higher customer satisfaction.
The user groups feature of Deskhero has allowed GreenTech to segment their customers effectively. This has made it easier for the support team to provide personalized support, further enhancing the customer experience.
Overall, Deskhero's advanced AI capabilities have transformed GreenTech's knowledge base into a powerful tool for customer support, leading to an improved customer experience and higher customer loyalty.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and other sources to find relevant content. This content is then used to enhance the search results and generate suggested replies to customer queries, making the knowledge base more effective and user-friendly.
How does the user groups feature improve customer support?
The user groups feature allows customers to be segmented effectively. This makes it easier for the support team to provide personalized support, enhancing the customer experience.
How does Deskhero's AI improve the accuracy of the responses?
By leveraging OpenAI Embeddings from various sources to find relevant content, Deskhero's AI is able to generate more accurate suggested replies to customer queries. This leads to higher customer satisfaction.
* This article provides an example of how a fictive company in the Treatment and processing of hazardous waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
