WasteMaster receives a large number of customer queries daily. Managing these tickets was a challenge due to their volume and variety. However, with Deskhero's advanced AI capabilities, WasteMaster has been able to optimize their ticket management process.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
The kanban board feature of Deskhero provides a visual overview of the ticket status. This helps the support team to track progress and identify bottlenecks, leading to a more efficient support process.
Furthermore, the custom fields feature allows WasteMaster to categorize their tickets effectively. This makes it easier for the support team to prioritize and manage the tickets, further improving the efficiency of the support process.
Overall, Deskhero's advanced AI capabilities have revolutionized WasteMaster's ticket management process, leading to a faster and more efficient customer support experience.
How does Deskhero's AI optimize the ticket management process?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries. This leads to a more efficient ticket management process.
How does the kanban board feature improve the support process?
The kanban board provides a visual overview of the ticket status. This helps the support team to track progress and identify bottlenecks, leading to a more efficient support process.
How does the custom fields feature help in managing tickets?
The custom fields feature allows tickets to be categorized effectively. This makes it easier for the support team to prioritize and manage the tickets, further improving the efficiency of the support process.
* This article provides an example of how a fictive company in the Treatment and processing of hazardous waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
