EcoSolutions receives a high volume of customer queries daily, ranging from general inquiries to specific technical issues. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, improving the overall customer experience.
Deskhero's comprehensive search bar enhanced by AI has also been beneficial for EcoSolutions. It allows the support team to quickly find relevant information from the vast amount of data available, further speeding up the response time.
The custom fields feature of Deskhero has allowed EcoSolutions to categorize their tickets effectively, making it easier for the support team to prioritize and manage them. The kanban board provides a visual overview of the ticket status, helping the team to track progress and identify bottlenecks.
Overall, Deskhero's advanced AI capabilities have enabled EcoSolutions to provide a superior customer support experience, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the vast amount of data available. This speeds up the response time and improves the accuracy of the responses.
How does the custom fields feature help in managing tickets?
The custom fields feature allows tickets to be categorized effectively, making it easier for the support team to prioritize and manage them. This leads to a more efficient support process.
* This article provides an example of how a fictive company in the Treatment and processing of hazardous waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
