SilkySmooth Salon receives hundreds of customer inquiries daily regarding their various treatments like keratin, hydrating, and smoothing. Managing these inquiries was a challenge until they implemented Deskhero. With its advanced AI capabilities, Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
Deskhero's AI-powered search bar has made it easier for the customer service team to find relevant content quickly. The AI system uses the embeddings to enhance search results, thus reducing the time spent searching for information and increasing the speed of response to customer inquiries.
The custom fields feature of Deskhero has also been beneficial for SilkySmooth Salon. It allows them to categorize tickets based on the type of treatment inquiry, making it easier to manage and prioritize tickets. The kanban board feature provides a visual overview of the ticket status, helping the team to track progress and manage workload effectively.
Deskhero's knowledge base feature has been instrumental in providing self-service options to customers. The AI system generates articles from word, powerpoint, pdf files, and even scrapes data from the salon's website. This has resulted in a comprehensive knowledge base that customers can access for quick answers to common questions.
Overall, Deskhero's advanced AI capabilities have transformed SilkySmooth Salon's customer support, improving efficiency, response times, and customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This helps in providing quick and accurate responses to customer inquiries.
How does the custom fields feature help in managing tickets?
The custom fields feature allows you to categorize tickets based on various parameters. In the case of SilkySmooth Salon, they categorize tickets based on the type of treatment inquiry. This makes it easier to manage and prioritize tickets.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings to enhance search results. This means it uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Treatments (eg. Keratin, Hydrating, Smoothing) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
