Glow & Go Spa offers a variety of treatments including keratin, hydrating, and smoothing. They receive numerous customer inquiries daily which were difficult to manage before implementing Deskhero. The platform's advanced AI capabilities, leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, generate suggested replies, making it easier to respond to customer inquiries promptly and accurately.
Deskhero's AI-powered search bar has been a game-changer for Glow & Go Spa's customer service team. The AI system uses the embeddings to enhance search results, allowing the team to find relevant information faster, thereby increasing the speed of response to customer inquiries.
The custom fields feature of Deskhero has enabled Glow & Go Spa to categorize tickets based on the type of treatment inquiry. This has made ticket management and prioritization more efficient. The kanban board feature provides a visual representation of ticket status, helping the team to track progress and manage workload effectively.
Deskhero's knowledge base feature has empowered customers with self-service options. The AI system generates articles from word, powerpoint, pdf files, and scrapes data from the spa's website, creating a comprehensive knowledge base that customers can access for quick answers to common questions.
Overall, Deskhero's advanced AI capabilities have revolutionized Glow & Go Spa's customer support, enhancing efficiency, response times, and customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This helps in providing quick and accurate responses to customer inquiries.
How does the custom fields feature help in managing tickets?
The custom fields feature allows you to categorize tickets based on various parameters. In the case of Glow & Go Spa, they categorize tickets based on the type of treatment inquiry. This makes it easier to manage and prioritize tickets.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings to enhance search results. This means it uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Treatments (eg. Keratin, Hydrating, Smoothing) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
