Blossom Tree Services receives a variety of customer queries daily, from tree selection guidance to delivery inquiries. The company uses Deskhero's ticket management feature to sort these queries and ensure prompt responses. Deskhero's AI capabilities assist in proposing replies based on the ticket content, significantly decreasing response time.
The company also employs Deskhero's knowledge base feature to compile a detailed database of tree species, planting guidelines, and common problems. Deskhero's AI capabilities aid in creating articles for the knowledge base from uploaded documents such as guides, manuals, and presentations. This has simplified the task of providing precise information to customers for the customer service team.
Blossom Tree Services uses Deskhero's website scraping feature to keep the knowledge base current with the most recent information from pertinent websites. Deskhero's AI capabilities improve search results by locating relevant content from the scraped websites, making it simpler for the customer service team to find the information they require.
Blossom Tree Services uses Deskhero's custom fields feature to classify tickets based on the nature of the query. Deskhero's AI capabilities assist in automatically categorizing the tickets based on their content, reducing the workload of the customer service team.
Lastly, the company uses Deskhero's REST API to integrate the platform with their existing infrastructure. This has streamlined their customer service process and enhanced their overall productivity.
How does Deskhero's AI capabilities assist in handling tickets?
Deskhero's AI capabilities assist in proposing replies based on the ticket content, significantly decreasing response time. It also aids in automatically categorizing the tickets based on their content.
How does Deskhero's AI capabilities improve the knowledge base?
Deskhero's AI capabilities aid in creating articles for the knowledge base from uploaded documents such as guides, manuals, and presentations. It also improves search results by locating relevant content from the scraped websites.
How does Blossom Tree Services use Deskhero's REST API?
Blossom Tree Services uses Deskhero's REST API to integrate the platform with their existing infrastructure. This has streamlined their customer service process and enhanced their overall productivity.
* This article provides an example of how a fictive company in the Tree Nursery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
