TreeTop Nursery receives a wide range of customer inquiries daily, from tree health consultations to order tracking. The company uses Deskhero's ticket management feature to sort these inquiries and ensure quick responses. Deskhero's AI capabilities assist in suggesting replies based on the ticket content, greatly reducing response time.
The company also employs Deskhero's knowledge base feature to build a thorough database of tree species, planting tips, and common issues. Deskhero's AI capabilities aid in generating articles for the knowledge base from uploaded files such as guides, manuals, and presentations. This has simplified the task of providing accurate information to customers for the customer service team.
TreeTop Nursery uses Deskhero's website scraping feature to keep the knowledge base up-to-date with the latest information from relevant websites. Deskhero's AI capabilities enhance search results by finding relevant content from the scraped websites, making it easier for the customer service team to find the information they need.
TreeTop Nursery uses Deskhero's custom fields feature to categorize tickets based on the type of inquiry. Deskhero's AI capabilities assist in automatically categorizing the tickets based on their content, reducing the workload of the customer service team.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their customer support process and improved their overall efficiency.
How does Deskhero's AI capabilities assist in managing tickets?
Deskhero's AI capabilities assist in suggesting replies based on the ticket content, greatly reducing response time. It also aids in automatically categorizing the tickets based on their content.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities aid in generating articles for the knowledge base from uploaded files such as guides, manuals, and presentations. It also enhances search results by finding relevant content from the scraped websites.
How does TreeTop Nursery use Deskhero's REST API?
TreeTop Nursery uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their customer support process and improved their overall efficiency.
* This article provides an example of how a fictive company in the Tree Nursery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
