Green Canopy Inc. receives a large number of queries from customers regarding tree planting techniques, best practices, and troubleshooting. They use Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this content through OpenAIs ChatGPT to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and comprehensive. This has significantly improved the customer satisfaction rate.
Deskhero's AI capabilities also enhance the search results on the platform. When a customer searches for a query, the AI uses the embeddings to find the most relevant content. This ensures that the customers get the most accurate and helpful information.
The AI also helps in managing the tickets. It categorizes the tickets based on the content and assigns them to the appropriate team. This ensures that the tickets are resolved quickly and efficiently.
Green Canopy Inc. has seen a significant improvement in their customer support efficiency since they started using Deskhero. The AI capabilities have not only reduced the response time but also improved the quality of the responses.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This reduces the time taken to draft a response.
How does the AI enhance the search results?
When a customer searches for a query, the AI uses the embeddings to find the most relevant content. This ensures that the customers get the most accurate and helpful information.
How does the AI help in managing the tickets?
The AI categorizes the tickets based on the content and assigns them to the appropriate team. This ensures that the tickets are resolved quickly and efficiently.
* This article provides an example of how a fictive company in the Tree planting and cultivation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
