ForestGuardians Co. receives a wide range of queries from customers regarding tree planting, forest conservation, and other related topics. They use Deskhero to manage these queries and provide prompt and accurate responses.
Deskhero's AI capabilities are instrumental in this process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
This process not only accelerates the response time but also ensures that the responses are comprehensive and accurate. This has resulted in a significant increase in customer satisfaction.
Deskhero's AI also enhances the search results on the platform. When a customer searches for a query, the AI uses the embeddings to find the most relevant content. This ensures that the customers get the most useful and accurate information.
Since implementing Deskhero, ForestGuardians Co. has seen a substantial improvement in their customer support services. The AI capabilities have not only improved the response time but also the quality of the responses.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This reduces the time taken to draft a response.
How does the AI enhance the search results?
When a customer searches for a query, the AI uses the embeddings to find the most relevant content. This ensures that the customers get the most accurate and helpful information.
What improvements has ForestGuardians Co. seen since implementing Deskhero?
Since implementing Deskhero, ForestGuardians Co. has seen a substantial improvement in their customer support services. The AI capabilities have not only improved the response time but also the quality of the responses.
* This article provides an example of how a fictive company in the Tree planting and cultivation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
