Branch Busters receives numerous queries and requests daily from clients seeking advice or reporting issues. The company uses Deskhero's tickets management feature to handle these tickets efficiently. The advanced AI capabilities of Deskhero enable the company to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This helps in finding relevant content quickly and accurately.
The AI capabilities also enhance the search results, making it easier for the support team to find necessary information. This significantly reduces the time spent on each ticket, improving the overall efficiency of the support team.
Deskhero's AI also generates suggested replies based on the relevant content found. This not only speeds up the response time but also ensures the accuracy of the information provided to the customers. It also helps in maintaining consistency in the responses given by different team members.
Branch Busters also uses Deskhero's custom email domains feature to maintain a professional image in their interactions with the clients. The AI capabilities help in sorting the emails based on their content, improving the efficiency of the support team.
By leveraging Deskhero's advanced AI capabilities, Branch Busters has been able to improve their customer interaction significantly. The company has seen a reduction in response times, an increase in ticket resolution rate, and improved customer satisfaction.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI improves efficiency by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. It also generates suggested replies, speeding up response times and ensuring the accuracy of the information provided.
How does Deskhero's AI help in sorting emails?
Deskhero's AI helps in sorting emails based on their content. This improves the efficiency of the support team by allowing them to focus on the most important emails first.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find the most relevant content based on the search query. This makes it easier for the support team to find necessary information quickly.
* This article provides an example of how a fictive company in the Tree Pruning & Trimming Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
