SewerShield Services was facing challenges in managing their growing customer base and the associated increase in support tickets. They needed a solution that could handle this surge without compromising on the quality of support.
They chose to implement Deskhero, attracted by its advanced AI capabilities. The AI uses OpenAI Embeddings from various sources to find relevant content, which is then used to generate suggested replies to tickets. This has greatly reduced the workload on the support team and improved response times.
The AI also enhances search results, making it easier for the support team to find the information they need quickly. This has resulted in faster ticket resolution and higher customer satisfaction.
Furthermore, the AI-generated knowledge base articles have become a valuable resource for both the support team and the customers. These articles are created from Word, PowerPoint, PDF files, and data scraped from the company's website.
In summary, Deskhero's AI capabilities have significantly enhanced SewerShield's helpdesk efficiency and improved their customer support.
How has Deskhero's AI improved SewerShield's helpdesk efficiency?
Deskhero's AI has improved SewerShield's helpdesk efficiency by generating suggested replies to tickets, enhancing search results, and creating knowledge base articles. This has resulted in faster ticket resolution and higher customer satisfaction.
What sources does Deskhero's AI use to generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources, including previous tickets, uploaded files like policies/manuals/presentations, and data scraped from the company's website, to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various sources to find relevant content. This makes it easier for the support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Trenchless Sewer Lining Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
