TrenchlessPro Services was struggling with a high volume of customer queries and complaints. They needed a solution that could efficiently manage these tickets and provide accurate responses in a timely manner.
They decided to implement Deskhero, primarily because of its advanced AI capabilities. The AI uses OpenAI Embeddings from various sources to find relevant content, which is then used to generate suggested replies. This has significantly reduced the time spent on each ticket and improved response times.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has led to faster resolution times and increased customer satisfaction.
Additionally, the AI-generated knowledge base articles have proven to be an invaluable resource for both the support team and the customers. These articles are generated from Word, PowerPoint, PDF files, and data scraped from the company's website.
In conclusion, Deskhero's AI capabilities have greatly improved TrenchlessPro's customer support, making it more efficient and effective.
How has Deskhero's AI improved TrenchlessPro's customer support?
Deskhero's AI has improved TrenchlessPro's customer support by generating suggested replies to tickets, enhancing search results, and creating knowledge base articles. This has led to faster resolution times and increased customer satisfaction.
What sources does Deskhero's AI use to generate knowledge base articles?
Deskhero's AI generates knowledge base articles from various sources, including previous tickets, uploaded files like policies/manuals/presentations, and data scraped from the company's website.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various sources to find relevant content. This makes it easier for the support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Trenchless Sewer Lining Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
