TrenchTech Solutions was struggling with managing a large volume of customer queries and complaints. They needed a solution that could efficiently handle these tickets and provide quick and accurate responses to customers.
They decided to implement Deskhero, primarily for its advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has resulted in faster resolution times and improved customer satisfaction.
Additionally, the AI-generated knowledge base articles have proven to be a valuable resource for both the support team and the customers. These articles are generated from various sources, including Word, PowerPoint, PDF files, and even data scraped from the company's website.
Overall, Deskhero's AI capabilities have transformed TrenchTech's customer support, making it more efficient and effective.
How has Deskhero's AI improved TrenchTech's customer support?
Deskhero's AI has improved TrenchTech's customer support by generating suggested replies to tickets, enhancing search results, and creating knowledge base articles. This has resulted in faster resolution times and improved customer satisfaction.
What sources does Deskhero's AI use to generate knowledge base articles?
Deskhero's AI generates knowledge base articles from various sources, including previous tickets, uploaded files like policies/manuals/presentations, and data scraped from the company's website.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various sources to find relevant content. This makes it easier for the support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Trenchless Sewer Lining Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
