AquaTrout Ltd. has an extensive knowledge base that includes information about their sustainable trout farming methods, equipment, and best practices. The company uses Deskhero to manage this knowledge base effectively and ensure that the information is easily accessible to both their support team and customers.
Deskhero's advanced AI capabilities play a crucial role in maintaining and enhancing the knowledge base. The AI feature uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to update the knowledge base regularly, ensuring that it remains up-to-date and comprehensive.
Moreover, the AI feature generates knowledge base articles from Word, PowerPoint, and PDF files, making it easier to add new information to the knowledge base. This not only saves time but also ensures that the information is presented in a consistent and easy-to-understand format.
The company also uses Deskhero's comprehensive search bar to make it easier for customers to find the information they need. The search bar is powered by the platform's AI capabilities, which enhance search results and ensure that the most relevant information is displayed first.
Overall, by leveraging Deskhero's advanced AI capabilities, AquaTrout Ltd. has been able to maintain a comprehensive and up-to-date knowledge base, improve customer support, and increase customer satisfaction.
How does Deskhero's AI feature enhance the knowledge base?
Deskhero's AI feature uses OpenAI Embeddings to find relevant content based on previous tickets, knowledge base articles, and other resources. This content is then used to update the knowledge base regularly, ensuring that it remains comprehensive and up-to-date.
Can Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files?
Yes, Deskhero's AI feature can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to add new information to the knowledge base and ensures that the information is presented in a consistent format.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by the platform's AI capabilities. It uses OpenAI Embeddings to enhance search results and ensure that the most relevant information is displayed first.
* This article provides an example of how a fictive company in the Trout Cultivation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
