BlueFin Solutions deals with a wide range of customer inquiries, from product specifications to troubleshooting issues. To manage these inquiries efficiently, the company uses Deskhero's helpdesk services, which are enhanced by advanced AI capabilities.
The AI feature uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly improving the speed and accuracy of the company's responses.
In addition to improving response times, Deskhero's AI capabilities also enhance the quality of customer interaction. The AI feature ensures that the information provided is consistent and accurate, which helps build trust and credibility with customers.
The company also uses Deskhero's custom email domains feature to create a professional and consistent image in their customer communications. This, combined with the AI-powered responses, helps BlueFin Solutions provide superior customer service.
Overall, by leveraging Deskhero's advanced AI capabilities, BlueFin Solutions has been able to optimize their helpdesk services, improve customer interaction, and increase customer satisfaction.
How does Deskhero's AI feature improve the speed and accuracy of responses?
Deskhero's AI feature uses OpenAI Embeddings to find relevant content based on previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, significantly improving the speed and accuracy of responses.
How does Deskhero enhance the quality of customer interaction?
Deskhero's AI capabilities ensure that the information provided in responses is consistent and accurate, which helps build trust and credibility with customers. This, combined with the platform's other features like custom email domains, helps enhance the quality of customer interaction.
Can Deskhero create a professional image in customer communications?
Yes, Deskhero allows you to use custom email domains to create a professional and consistent image in your customer communications. This helps enhance your company's credibility and improve customer satisfaction.
* This article provides an example of how a fictive company in the Trout Cultivation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
