TroutMaster Inc. receives numerous customer inquiries daily regarding their trout cultivation methods, equipment, and best practices. The company uses Deskhero's ticket management system to organize these inquiries effectively. However, the real game-changer is the platform's advanced AI capabilities, which significantly streamline the process of responding to customer queries.
The AI feature utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the information provided is accurate and consistent.
Moreover, Deskhero's AI capabilities enhance search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex inquiries that require in-depth knowledge about specific trout cultivation techniques or equipment.
The company also uses Deskhero's custom fields and user groups features to categorize tickets based on the type of inquiry and assign them to the appropriate team members. This further improves the efficiency of their customer support services.
Overall, by leveraging Deskhero's advanced AI capabilities, TroutMaster Inc. has been able to enhance their customer support services, improve response times, and increase customer satisfaction.
How does Deskhero's AI feature improve response times?
Deskhero's AI feature uses OpenAI Embeddings to find relevant content based on previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
How does Deskhero enhance search results?
Deskhero's AI capabilities enhance search results by using OpenAI Embeddings from various resources to find the most relevant information. This makes it easier for the support team to find the information they need quickly.
Can Deskhero categorize tickets based on the type of inquiry?
Yes, Deskhero allows you to use custom fields and user groups to categorize tickets and assign them to the appropriate team members. This helps improve the efficiency of your customer support services.
* This article provides an example of how a fictive company in the Trout Cultivation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
