FiduciaryFirst was struggling with the management of its vast knowledge base, which included policies, manuals, presentations, and other resources. The company needed a solution that could help them manage this information effectively and make it easily accessible to the support team.
With Deskhero, FiduciaryFirst was able to leverage AI to enhance its knowledge management process. The platform's AI capabilities were used to analyze the company's knowledge base, uploaded files, and scraped website data to generate OpenAI Embeddings. These embeddings were then used to find relevant content, which was sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's REST API allowed FiduciaryFirst to integrate the platform with its existing systems, ensuring a seamless flow of information. This improved the efficiency of the support team and reduced the time taken to resolve customer queries.
The platform's user groups feature enabled FiduciaryFirst to create specialized teams based on expertise and knowledge areas. This ensured that customer queries were directed to the right team members, improving the quality of responses.
Overall, Deskhero's advanced AI capabilities have enabled FiduciaryFirst to enhance its knowledge management process, improve service quality, and boost operational efficiency.
How does Deskhero's AI capabilities enhance the knowledge management process?
Deskhero's AI capabilities analyze the company's knowledge base, uploaded files, and scraped website data to generate OpenAI Embeddings. These embeddings are then used to find relevant content, which is sent through OpenAI's ChatGPT to generate suggested replies. This enhances the knowledge management process by making relevant information easily accessible.
How does the REST API improve operational efficiency?
The REST API allows companies to integrate Deskhero with their existing systems, ensuring a seamless flow of information. This improves the efficiency of the support team and reduces the time taken to resolve customer queries.
How does the user groups feature improve service quality?
The user groups feature allows companies to create specialized teams based on expertise and knowledge areas. This ensures that customer queries are directed to the right team members, improving the quality of responses.
* This article provides an example of how a fictive company in the Trust and other fiduciary activities (other than pension funding) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
