TrustGuard was facing challenges in managing the high volume of customer inquiries and complaints. The company needed a solution that could help them respond to customer queries promptly and accurately.
With Deskhero, TrustGuard was able to automate its customer support process. The platform's AI capabilities were used to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time taken to respond to customer queries.
Deskhero's comprehensive search bar feature enabled TrustGuard's support team to quickly find relevant information from the knowledge base and other resources. This improved the accuracy of responses and reduced the need for follow-up interactions.
The custom fields feature allowed TrustGuard to categorize and prioritize tickets based on their urgency and complexity. This helped the company to allocate resources more effectively and ensure that critical issues were addressed promptly.
Overall, Deskhero's advanced AI capabilities have enabled TrustGuard to enhance its customer support process, improve response time, and increase customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This automates the process and significantly reduces the time taken to respond to customer queries.
How does the comprehensive search bar feature enhance the accuracy of responses?
The comprehensive search bar allows the support team to quickly find relevant information from the knowledge base and other resources. This improves the accuracy of responses and reduces the need for follow-up interactions.
How does the custom fields feature help in ticket management?
The custom fields feature allows companies to categorize and prioritize tickets based on their urgency and complexity. This helps in effective resource allocation and ensures that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Trust and other fiduciary activities (other than pension funding) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
