TrustMasters was looking for a solution to improve its customer experience. The company wanted to provide prompt and accurate responses to customer queries and reduce the number of follow-up interactions.
Deskhero's advanced AI capabilities allowed TrustMasters to automate its customer support process. The platform analyzed previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only improved the speed of response but also the accuracy, enhancing the overall customer experience.
With Deskhero's kanban board, TrustMasters was able to visualize the progress of each ticket and manage the workflow effectively. This helped the company to identify bottlenecks and take corrective action, improving service delivery.
The platform's custom email domains feature allowed TrustMasters to maintain its brand identity in all communications. This helped the company to build trust with customers and increase customer retention.
Overall, Deskhero's advanced AI capabilities have enabled TrustMasters to improve its customer experience, enhance service delivery, and increase customer retention.
How does Deskhero's AI capabilities improve customer experience?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only improves the speed of response but also the accuracy, enhancing the overall customer experience.
How does the kanban board feature improve service delivery?
The kanban board allows companies to visualize the progress of each ticket and manage the workflow effectively. This helps to identify bottlenecks and take corrective action, improving service delivery.
How does the custom email domains feature help in building trust with customers?
The custom email domains feature allows companies to maintain their brand identity in all communications. This helps to build trust with customers and increase customer retention.
* This article provides an example of how a fictive company in the Trust and other fiduciary activities (other than pension funding) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
