TrustGuard receives numerous customer inquiries daily regarding their pension plans. They use Deskhero's ticket management system to organize these inquiries. However, they also leverage the platform's advanced AI capabilities to enhance their response efficiency. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent. It significantly reduces the workload of the customer support team, allowing them to focus on more complex issues.
The AI also enhances the search results on their customer support portal. When customers search for information, the AI uses the embeddings to provide the most relevant results. This has resulted in a significant reduction in the number of support tickets, as customers can find the information they need quickly and easily.
TrustGuard also uses Deskhero's custom fields and user groups features to categorize their customers and provide personalized support. The AI capabilities help in identifying the common issues faced by each group and tailoring the responses accordingly.
Overall, Deskhero's advanced AI capabilities have enabled TrustGuard to provide efficient and personalized customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI improve response efficiency?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content for customer inquiries. This content is then used to generate suggested replies, speeding up the response time and ensuring accuracy and consistency.
How does the AI enhance search results on the customer support portal?
When customers search for information, the AI uses the embeddings to provide the most relevant results. This helps customers find the information they need quickly and easily, reducing the number of support tickets.
How does Deskhero help in providing personalized support?
Deskhero's custom fields and user groups features allow companies to categorize their customers. The AI capabilities help in identifying the common issues faced by each group and tailoring the responses accordingly.
* This article provides an example of how a fictive company in the Trustee and Custodian Services for Pensions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
