PensionSecure has a vast knowledge base with information on various pension plans and related processes. They use Deskhero's AI capabilities to enhance this knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then used to generate new knowledge base articles, ensuring that the knowledge base is always up-to-date and comprehensive. Customers can find detailed information on their queries without having to contact customer support.
The AI also enhances the search functionality of the knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant results. This has led to a significant reduction in the number of support tickets, as customers can find the answers they need quickly and easily.
PensionSecure also uses Deskhero's custom fields and user groups features to categorize their customers and provide personalized support. The AI capabilities help in identifying the common issues faced by each group and tailoring the knowledge base articles accordingly.
Overall, Deskhero's advanced AI capabilities have enabled PensionSecure to enhance their knowledge base, improve customer self-service, and reduce the workload of their customer support team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate new knowledge base articles, ensuring that the knowledge base is always up-to-date and comprehensive.
How does the AI improve the search functionality of the knowledge base?
When customers search for information, the AI uses the embeddings to provide the most relevant results. This helps customers find the answers they need quickly and easily, reducing the number of support tickets.
How does Deskhero help in providing personalized support?
Deskhero's custom fields and user groups features allow companies to categorize their customers. The AI capabilities help in identifying the common issues faced by each group and tailoring the knowledge base articles accordingly.
* This article provides an example of how a fictive company in the Trustee and Custodian Services for Pensions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
