TunnelTech Solutions receives numerous customer queries daily regarding their tunneling and drilling services. Managing these queries manually was proving to be time-consuming and inefficient. They needed a solution that could streamline this process and provide quicker, more accurate responses to their customers.
With Deskhero, TunnelTech Solutions was able to leverage the platform's advanced AI capabilities to manage their customer support tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This not only reduces the time taken to respond to customer queries but also ensures that the responses are accurate and relevant to the customer's query.
Additionally, the AI enhances the search results on the platform, making it easier for the support team to find relevant information quickly. This has significantly reduced the time taken to resolve customer queries, improving customer satisfaction.
Overall, the use of Deskhero's advanced AI capabilities has transformed the way TunnelTech Solutions manages its customer support, making it more efficient and effective.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the search results?
The AI uses the same OpenAI Embeddings to enhance the search results on the platform, making it easier for the support team to find relevant information quickly.
What are the benefits of using Deskhero's AI capabilities?
The use of Deskhero's AI capabilities can reduce the time taken to respond to customer queries, ensure the accuracy of responses, and make the search for relevant information quicker and easier. This can significantly improve the efficiency of your customer support and increase customer satisfaction.
* This article provides an example of how a fictive company in the Tunneling and Drilling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
