DrillMaster Inc. deals with a high volume of customer queries each day, ranging from service inquiries to technical support requests. Manually managing these queries was becoming increasingly challenging, leading to longer response times and lower customer satisfaction.
By implementing Deskhero, DrillMaster was able to utilize the platform's advanced AI capabilities to manage their helpdesk services more effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content for each query.
This relevant content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This ensures that customers receive accurate, relevant responses in a timely manner, greatly improving customer satisfaction.
Furthermore, the AI enhances the search results within the platform, enabling the support team to quickly find the information they need to resolve customer queries. This has led to a significant reduction in resolution times, further enhancing customer satisfaction.
Overall, the use of Deskhero's advanced AI capabilities has revolutionized DrillMaster's helpdesk services, making them more efficient and customer-centric.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the search results?
The AI uses the same OpenAI Embeddings to enhance the search results within the platform, enabling the support team to quickly find the information they need to resolve customer queries.
What are the benefits of using Deskhero's AI capabilities?
The use of Deskhero's AI capabilities can reduce the time taken to respond to customer queries, ensure the accuracy of responses, and make the search for relevant information quicker and easier. This can significantly improve the efficiency of your helpdesk services and increase customer satisfaction.
* This article provides an example of how a fictive company in the Tunneling and Drilling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
