LearnFast Education Services receives a high volume of queries from students and parents regarding their courses. Managing these queries efficiently was a challenge until they implemented Deskhero. With the platform's structured data lists and custom fields, LearnFast can now categorize and manage the queries effectively.
Deskhero's AI capabilities have been instrumental in improving the response time. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies. This has not only reduced the response time but also improved the quality of responses.
The knowledge base feature of Deskhero has helped LearnFast in reducing the number of repetitive queries. The AI generates articles from various sources and keeps the knowledge base updated. This has provided the users with self-help options and reduced the workload of the support team.
LearnFast also uses the custom email domains feature of Deskhero to provide a personalized experience to its users. The AI capabilities of Deskhero have made it easy to manage these custom email domains.
By leveraging the REST API provided by Deskhero, LearnFast has integrated the platform with other systems. This has helped them create a unified platform for all their customer support needs.
How does Deskhero help in categorizing and managing queries?
Deskhero uses structured data lists and custom fields to categorize and manage queries. Its AI capabilities suggest replies based on these categories, improving the efficiency of managing queries.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from various resources to suggest replies. This reduces the time taken to find relevant information and formulate a response, thereby improving the response time.
How does Deskhero manage custom email domains?
Deskhero uses its AI capabilities to manage custom email domains. It categorizes and tracks queries based on the email domains, making it easier to manage them.
* This article provides an example of how a fictive company in the Tutoring and Education Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
