LearnSphere handles a plethora of queries from students, tutors, and parents daily. The manual handling of these requests was cumbersome and inefficient. With Deskhero, LearnSphere can now manage tickets effectively using the kanban board and user groups, ensuring each request is handled by the appropriate team.
Deskhero's advanced AI capabilities have greatly improved LearnSphere's customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time spent on crafting responses and enhancing customer satisfaction.
The knowledge base feature of Deskhero has been a game-changer for LearnSphere. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites, building a comprehensive and accessible knowledge base. This has decreased the number of repetitive queries, as customers can find answers to their questions in the knowledge base.
Deskhero's comprehensive search bar and custom fields have simplified ticket tracking and management for LearnSphere. The AI-enhanced search results ensure that no ticket is missed, and every issue is resolved in a timely manner.
Lastly, LearnSphere uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improving overall operational efficiency.
How does Deskhero's AI improve customer service?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then processed to generate suggested replies, drastically reducing the time spent on crafting responses and enhancing customer satisfaction.
How does the knowledge base feature decrease repetitive queries?
The AI can generate articles from various sources, building a comprehensive and accessible knowledge base. Customers can find answers to their questions in the knowledge base, decreasing the number of repetitive queries.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API, which allows it to be integrated with existing systems, ensuring seamless data flow and improving overall operational efficiency.
* This article provides an example of how a fictive company in the Tutoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
