TutorMaster receives numerous queries and requests daily from students, parents, and tutors. Managing these tickets manually was time-consuming and inefficient. With Deskhero, they can now efficiently manage tickets using the kanban board and user groups feature, ensuring that each request is promptly addressed by the right team.
Deskhero's advanced AI capabilities have significantly improved TutorMaster's response time and accuracy. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time spent on crafting responses and increasing customer satisfaction.
The knowledge base feature of Deskhero has been particularly beneficial for TutorMaster. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites, creating a comprehensive and easily accessible knowledge base. This has reduced the number of repetitive queries, as customers can find answers to their questions in the knowledge base.
Deskhero's comprehensive search bar and custom fields have made it easier for TutorMaster to track and manage tickets. The AI-enhanced search results ensure that no ticket is overlooked, and every issue is resolved in a timely manner.
Lastly, TutorMaster utilizes Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improving overall operational efficiency.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, reducing the time spent on crafting responses.
How does the knowledge base feature reduce repetitive queries?
The AI can generate knowledge base articles from various sources, creating a comprehensive database of information. Customers can find answers to their questions in the knowledge base, reducing the number of repetitive queries.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API, which allows it to be integrated with existing systems, ensuring seamless data flow and improving overall operational efficiency.
* This article provides an example of how a fictive company in the Tutoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
