EduAid deals with a wide range of queries from students, parents, and educators. The manual management of these requests was challenging and inefficient. With Deskhero, EduAid can now categorize and manage tickets effectively using the structured data lists and custom fields, ensuring prompt and accurate responses.
Deskhero's advanced AI capabilities have been instrumental in enhancing EduAid's customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded documents to generate relevant content. This content is then processed through OpenAI's ChatGPT to produce suggested replies, significantly reducing response times and improving customer satisfaction.
The knowledge base feature of Deskhero has proved invaluable for EduAid. The AI generates articles from Word, PowerPoint, PDF files, and even scrapes data from websites, creating a rich and accessible knowledge base. This has minimized the number of repetitive queries, as customers can find most answers in the knowledge base.
Deskhero's comprehensive search bar has made it easier for EduAid to track and manage tickets. The AI-enhanced search results ensure that every ticket is addressed, and all issues are resolved promptly.
Finally, EduAid uses Deskhero's REST API to integrate the platform with their existing systems, ensuring smooth data transfer and enhancing overall operational efficiency.
How does Deskhero's AI enhance customer service?
Deskhero's AI uses OpenAI Embeddings to generate relevant content from previous tickets, knowledge base articles, and uploaded documents. This content is then processed to produce suggested replies, significantly reducing response times and improving customer satisfaction.
How does the knowledge base feature minimize repetitive queries?
The AI generates articles from various sources, creating a rich and accessible knowledge base. Customers can find most answers in the knowledge base, minimizing the number of repetitive queries.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API, which allows it to be integrated with existing systems, ensuring smooth data transfer and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Tutoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
