GlobalCast Networks serves millions of customers worldwide, each with unique needs and preferences. Prior to using Deskhero, they struggled to provide personalized support, leading to a high churn rate.
Deskhero's AI capabilities have transformed GlobalCast's customer support. The platform analyzes OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This allows the support team to provide personalized responses based on the customer's past interactions and issues.
The AI also enhances the platform's search bar, enabling the support team to quickly find relevant information. This is especially helpful when dealing with inquiries about their diverse range of services and packages.
Additionally, Deskhero's AI generates knowledge base articles from word, powerpoint, and pdf files. This has enabled GlobalCast to create a robust self-service portal where customers can find answers to their questions, reducing their reliance on the support team.
By leveraging Deskhero's AI capabilities, GlobalCast Networks has been able to provide a personalized, efficient customer experience, leading to improved customer retention.
How does Deskhero help GlobalCast Networks provide personalized support?
Deskhero's AI analyzes OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies based on the customer's past interactions and issues.
How does Deskhero's AI enhance the platform's search bar?
The AI enhances the search results, enabling the support team to quickly find relevant information when dealing with inquiries about diverse services and packages.
How has Deskhero improved GlobalCast Networks' customer retention?
By providing personalized, efficient customer support through Deskhero's AI capabilities, GlobalCast Networks has improved their customer retention.
* This article provides an example of how a fictive company in the TV Broadcasting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
