PrimeTime TV receives thousands of customer queries daily, ranging from technical issues to subscription inquiries. Before implementing Deskhero, their customer support team was overwhelmed with the volume of tickets, leading to slow response times and dissatisfied customers.
With Deskhero's ticket management feature, PrimeTime TV can now efficiently categorize and prioritize customer queries. The AI capabilities of the platform analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent on each ticket.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex technical issues that require referencing past cases or specific sections of the user manual.
Deskhero's AI also generates knowledge base articles from uploaded files like policies, manuals, and presentations. This has allowed PrimeTime TV to build a comprehensive self-service portal where customers can find solutions to common issues, reducing the number of tickets submitted.
Overall, Deskhero's AI capabilities have enabled PrimeTime TV to provide faster, more accurate responses to customer queries, improving their overall customer satisfaction.
How has Deskhero improved PrimeTime TV's response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent on each ticket.
How does Deskhero help with complex technical issues?
The AI enhances the search results within the platform, making it easier for the support team to find relevant information from past cases or specific sections of the user manual.
How does Deskhero reduce the number of tickets submitted?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations, allowing customers to find solutions to common issues through a self-service portal.
* This article provides an example of how a fictive company in the TV Broadcasting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
